Frequently Asked Questions
Bed-sharing is when two or more people share the same bed, typically for a short-term stay or accommodation. It’s a form of shared lodging where users can save on accommodation costs.
Users can either find or offer available beds for sharing. Hosts can list their beds for others to book, while travelers can search and book available spaces. The platform facilitates the connection between both parties.
Safety is a priority, and the platform takes multiple measures such as identity verification, reviews, and safety tips to ensure that users feel secure while using the service. However, users are encouraged to exercise their own judgment as well.
Any adult over the legal age in their country can use the platform, provided they agree to the platform’s terms and conditions. The platform is open to travelers, hosts, and anyone looking for short-term shared accommodation.
Registration on the platform is free. However, fees may be associated with booking beds or listing accommodations.
Registration & Account
To create an account, click on the “Sign Up” button on the homepage and fill in the required details such as your name, email, and a password.
Basic details like name, email address, and phone number are required. Additional verification steps may include uploading an ID or verifying your email/phone number.
Yes, the platform may allow you to sign up using popular social media accounts like Facebook, Google, or LinkedIn.
Identity verification can be done through submitting a government-issued ID or verifying your phone number or email address during the sign-up process.
You can delete your account by navigating to the account settings page and selecting the “Delete Account” option. If you face any issues, contact customer support.
Listings & Bookings
You can search for available beds by entering your location, dates, and preferences into the search bar on the homepage.
Once you find a suitable listing, click “Book Now” and follow the steps to complete your booking by entering payment details and confirming the reservation.
Yes, users can list their beds by creating a host profile, providing details about the accommodation, and setting availability and pricing.
The cancellation policy depends on the host’s terms. In some cases, a partial or full refund may be provided based on when the booking was canceled.
It may be possible to modify certain details of your booking (such as dates or guest count), but it depends on the host’s policies and platform guidelines.
Safety & Security
The platform includes features like verified user profiles, user reviews, and secure messaging to enhance safety. Some users may also undergo background checks.
If you feel uncomfortable, you should contact customer support immediately. You may also report the user through the platform’s safety tools.
While not mandatory, some users may be required or may opt to undergo background checks, particularly hosts. It’s recommended to check the verification status of any user.
Inappropriate behavior can be reported via the platform’s reporting system, either through the listing or user profile. Customer support is also available to assist.
Yes, users can leave reviews and ratings for both hosts and guests after a booking is completed, which helps maintain transparency and trust within the community.
Payment & Fees
Payments are processed securely through the platform using a variety of payment methods. Once you confirm a booking, you’ll be prompted to complete the payment online.
The platform charges service fees for both hosts and guests, which may vary depending on the transaction and booking details. These fees are usually outlined during the booking process.
Refunds are handled according to the cancellation policy set by the host. Depending on the timing of the cancellation, you may receive a partial or full refund.
The platform typically accepts major credit cards, debit cards, and possibly alternative payment methods like PayPal or bank transfers.
You will be charged at the time of confirming the booking, and the funds will be held securely until the booking is completed.
Policies
The cancellation policy may vary by listing, and the details will be outlined when you book. Be sure to check the specific terms before confirming a reservation.
Disputes can be handled by contacting the platform’s support team, who will mediate between the host and guest. There is a formal process for resolving issues such as refunds or complaints.
Yes, users must meet the platform’s minimum age requirement, which is typically 18 years old, though this may vary depending on local regulations.
The platform’s privacy policy outlines how user data is collected, used, and protected. Personal data will not be shared without consent, and the policy can be viewed on the website.
Yes, customer service is available via email and phone. You can reach out for assistance with bookings, safety concerns, or any other issues.